dk9990 Privacy Policy — How We Protect Your Data

This Privacy Policy explains how dk9990 (accessible at dk9990.onl) collects, uses, stores and protects the personal information of players who register and use our platform. It covers sports betting, cricket and PSL markets, slot games, live casino, deposit and withdrawal activity, and all customer support interactions.

By registering an account at dk9990, you confirm that you have read this Privacy Policy and that you consent to the collection and processing of your personal data as described here. If you do not agree with any part of this policy, please do not register an account or use the platform.

This policy applies to all registered players regardless of how they access dk9990 — whether on a desktop browser, mobile browser or any downloadable app version of the platform. It applies to players based in Pakistan and anywhere else where the platform is accessed.

dk9990 collects personal information in the following categories when you register, use the platform or contact support:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions or biometric data unless specifically required for identity verification purposes and with your explicit consent.

dk9990 processes your personal data for the following specific purposes:

• Account Management: To create, maintain and secure your player account, including password recovery and account verification.
• Transaction Processing: To process PKR deposits via JazzCash, Easypaisa, Raast, bank transfers and other supported payment methods, and to handle withdrawals accurately and securely.
• Identity Verification (KYC): To verify your age and identity as required to prevent underage gambling, fraud and financial crime. This may involve reviewing your CNIC or other accepted identification.
• Customer Support: To respond to your queries, resolve complaints and provide assistance related to your account or any transactions.
• Platform Improvement: To understand how players use dk9990, identify technical issues and improve features, betting markets and the overall user experience.
• Responsible Gaming: To monitor betting patterns and identify players who may be displaying signs of problem gambling, so that responsible gaming tools can be offered proactively.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, bonus abuse, multi-accounting and any other conduct that is prohibited under the Terms and Conditions.
• Communications: To send you account-related notifications such as deposit confirmations, withdrawal updates and important security alerts. Where you have opted in, we may also send promotional communications about bonuses and offers.

dk9990 does not process your personal data for any purpose that is not listed above without first obtaining your explicit consent or being required to do so by applicable law.

All deposits and withdrawals at dk9990 are processed in PKR (Pakistani Rupees). Payment processing is handled by trusted third-party payment service providers, including those that operate JazzCash, Easypaisa and Raast integrations.

dk9990 does not store your full payment credentials — such as complete card numbers or mobile wallet PINs — on its own servers. Payment data passes through secure, encrypted channels to the relevant payment processor. What dk9990 does retain is limited to:

• The payment method type used (e.g. JazzCash, Easypaisa, bank transfer)
• The last few digits of a card or account number where visible in transaction records
• Transaction reference numbers, amounts and timestamps
• The status of each transaction (completed, pending, failed)

This transaction data is retained to allow withdrawal processing, dispute resolution and fraud detection. You can request a summary of your transaction history at any time by contacting the support team.

dk9990 does not sell or rent your personal data to third parties. We share data only in the following limited and necessary circumstances:

• Payment Processors: Your transaction data is shared with payment service providers (such as JazzCash and Easypaisa integrators) solely to process your deposits and withdrawals.
• Identity Verification Providers: Where KYC checks are required, your identity documents may be processed by a trusted third-party verification service operating under strict data protection obligations.
• Fraud Prevention Services: Technical and behavioural data may be shared with fraud detection tools to identify and prevent prohibited activity on the platform.
• Legal Requirements: dk9990 may disclose personal data to relevant authorities where required by applicable law, court order or where there is a genuine obligation to report suspected financial crime or other illegal activity.
• Platform Technology Providers: Service providers that support the operation of the dk9990 platform — such as hosting, analytics and customer support tools — may process data on our behalf. These providers are contractually required to handle data securely and only for the purpose of delivering their service to dk9990.

In all cases where data is shared with third-party processors, dk9990 ensures that appropriate agreements are in place to protect your personal data and limit its use to the specific purpose for which it was shared.

dk9990 uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help the platform function properly and allow us to understand how players interact with it.

The types of cookies used by dk9990 include:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. Without these, core features such as account login and balance display would not work.
• Preference Cookies: Remember your settings and preferences — such as language or display options — so you do not have to re-enter them each time you visit.
• Analytics Cookies: Help us understand which pages are visited most often, how long players spend on different sections of the platform and where any technical issues occur. This data is aggregated and does not identify individual players.
• Security Cookies: Used to detect and prevent fraudulent login attempts and suspicious account activity.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use core features of the platform including account login.

dk9990 retains personal data for as long as it is needed to fulfil the purposes for which it was collected, or as required by applicable laws and obligations.

• Active accounts: Personal and transaction data is retained for as long as your account remains open and active.
• Closed accounts: Following account closure, certain data — including identity verification records and transaction history — is retained for a minimum period as required for fraud prevention, legal compliance and dispute resolution purposes.
• Support communications: Chat and email records with the support team are retained for a reasonable period to allow for follow-up and complaint resolution.
• Marketing opt-outs: If you unsubscribe from promotional communications, a record of your opt-out preference is retained to ensure you are not contacted again.

Once the applicable retention period has passed, personal data is securely deleted or anonymised. Anonymised data — which cannot be used to identify you — may be retained indefinitely for statistical and platform improvement purposes.

dk9990 takes data security seriously and applies a range of technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure. These measures include:

• Encryption of data in transit using TLS/SSL protocols across all platform connections.
• Encrypted storage for sensitive personal and account data at rest.
• Access controls that restrict internal access to personal data to only those staff members who need it to perform their role.
• Regular security reviews and monitoring of platform infrastructure.
• Hashing of passwords — dk9990 does not store your password in plain text and no member of staff can read it.

While dk9990 takes all reasonable steps to protect your data, no system is completely immune to risk. You also have a responsibility to keep your account credentials secure. Use a strong, unique password for your dk9990 account and log out after every session, particularly on shared or public devices.

If you believe your account has been compromised, change your password immediately and contact the support team without delay.

As a registered player at dk9990 you have the following rights in relation to your personal data. You can exercise any of these rights by contacting the support team:

dk9990 will respond to all data rights requests within a reasonable timeframe. Some requests may require identity verification before they can be processed — this is to protect you from unauthorised access to your own data.

dk9990 is strictly an adult platform. We do not knowingly collect, process or store personal data from anyone under the age of 18. Account registration requires confirmation that the user is 18 or older, and age verification checks may be carried out at any point.

If dk9990 discovers that a player account has been registered by or on behalf of a person under 18, the account will be immediately closed, all associated data will be deleted, and any balance will be forfeited. If you believe a minor has registered at dk9990, please contact the support team immediately.

Parents and guardians are encouraged to use parental control tools and internet filtering software to prevent minors from accessing online betting platforms.

dk9990 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable law, or improvements to our data practices. When changes are made, the updated version will be published on this page with a revised effective date.

Where changes are significant, dk9990 may notify registered players by email or through an in-platform notification. However, it is your responsibility to review this page periodically. Continued use of the platform after the publication of any updated Privacy Policy constitutes acceptance of the changes.

If you disagree with any change to this Privacy Policy, you should stop using the platform and may close your account by contacting the support team.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information is being handled, please contact the dk9990 support team. You can reach us through the contact options available within your account dashboard.

For questions about responsible gaming tools, account limits or self-exclusion, visit the Responsible Gaming page. For general platform questions, check the FAQ page first — it covers the most common account, deposit and withdrawal topics.